Service offerings
SAAS Dedicated Hosting
SAAS customers who need dedicated server cluster setup on Amazon EC2. The service includes:
- Software installation, cluster configuration
- Upgrades and updates during the year
- Regular data backup, health monitoring of the system
- VPN setup (optional)
Recommended Use
Communities with over 1000 users should plan on using this service.
One Time Install
A typical installation requires a cluster of two or more servers to derive the necessary performance and fine tuning various infra components for optimal performance. Customer provides Super User access.
The service includes
- Remote login and Installation of all necessary software including, the OS, DB, App Server, Search Server, Load balancer and Qontext Platform and all needed extensions
- Implementation of Active Directory/LDAP integration and Single Sign On (SSO)
- Transfer of administration rights to the community to the company admin for ongoing operations and maintenance
The service excludes
- Customization and rebranding work
- Import of user data, profiles, org units, etc.
Recommended Use
The service is available for customers choosing to use the software Installed on premises or private data center. This service is designed to help customers with the complexity of installation and setup for an on-premise deployment. It reduces the IT burden and shortens time to go live.
Remote Infrastructure Management
Customer provides necessary hardware and Super User access for continuous and on-going maintenance and upkeep of an on-premises deployment.
The service includes
- Remote login and Installation of all necessary software including, the OS, DB, App Server, Search Server, Load balancer and Qontext Platform and all needed extensions
- Implementation of Active Directory/LDAP integration and Single Sign On (SSO)
- Ongoing operations and maintenance, including installation of upgrades, updates, data backup, archival, downtime management, etc.
The service excludes
- Customization and rebranding work
- Import of user data, profiles, org units, etc.
Recommended Use
This service is designed to help customers with limited IT staff to spare. The complexity of installation, setup, maintenance and upkeep of an on-premise deployment will be completely handled by us.
Standard Support
Forums based support and email support.
Note on Standard Support
All support will be provided in English.
Premium Support
Premium Support comes with unlimited email, phone incidents and highest level of customer care around the clock (24×7). Priority fixes on reported issues pertaining to software will be provided.
Recommended Use
Administrators of can benefit from assistance on Issues related to service availability, downtime planning, understanding setup, administration, specific features.
Community Customization
The service includes
- Look and feel customization to match the branding requirements
- Import of users, profiles
- Setup organization units, planned groups for departments, functions, etc.
The service excludes
- The service assumes deployment has already been done
Recommended Use
This service is designed to help customers who need professional assistance for a successful launch of a community
It could be used by customer choosing any of the deployment options
Training Sessions
End-user, admin and train-the-trainer programs are available and can be customized to suit specific requirements.
Recommended Use
Customers can choose training sessions to be delivered on premise or over the web
Custom Development
Need for extensions and contextual integrations with applications or products are under taken as custom development projects.
