To make meaningful business decisions, context is the key
With advancements in the field of Enterprise Resource Management, Enterprise Application Planning (ERP) applications have evolved. Structured process data is captured through Business Process Management (BPM) front-ends.
However, decision follow-up, exception handling, and collaboration still largely happen over a highly unstructured medium – email. Business conversations over email tend to be far removed from the context of the business object. Searching for business conversations or document exchanges within an email Inbox is unviable as email lacks robust metadata or tagging capabilities. Frequent context switching (switching from the enterprise business application to email to start a business conversation) can also lead to productivity loss or delay conversations thus proving costly.
Qontext Contextual Collaboration integrates at the source of all business content – the enterprise application. It:
- Integrates collaborative functions into enterprise applications and captures relevant contextual information on the business objects themselves. Users can share documents or start discussions from the business objects. Context switching is eliminated
- Adds metadata automatically to business conversations and enables easy searching, retrieval, and recall
- Stems the flow of business information into email. This eases decision-making, builds the institutional knowledge base and allows emergent collaboration (collaboration between people that were not part of an initial business conversation)
How it works
- Qontext Contextual Collaboration Community is designed for easy integration with enterprise applications (the effort is an order of magnitude lesser compared to the implementation of traditional enterprise applications)
- Users can communicate and collaborate from within the enterprise application using a range of easily accessible collaboration tools including wiki pages, discussion forums, documents, bookmarks, issue trackers, task lists, and check lists
- On many enterprise Social platforms, business conversations originate on social but jump back to email where they lose their contexts and are buried and forgotten. By integrating at the source of all business content, Qontext pins and sustains business conversations at the location where it is most valuable – the enterprise business application.
